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The breadth of my experience includes efficiently leading and organizing programs, enhancing automation and process improvement, increasing productivity while eliminating waste, and integrating inclusivity and transformational team relationships at every level of management and leadership.
I am a lifelong learner and believe in the importance of education that helps incorporate change management, leadership development, and methodologies that help advance our rapidly shifting and growing international workforce and environment.
I am comfortable offering coaching and mentoring at all levels of management including providing leadership insights that help strengthen organizations, programs, and teams. A few other qualities I provide are strategic planning, people management, and leadership management for corporate and non-profit organizations.
I enjoy helping others identify and implement solutions that move them toward accomplishing their goals.
I welcome the opportunity to meet with you to discuss my background and qualifications and learn more about how we can work together to reach your goals!
Senior Consultant, Unify Consulting
KB provides consultation and strategies for delivery of program objectives which includes defining program and project plans to deliver automation programs and systems, management of technical requirements, and leading the engagement of cross-functional teams to develop, manage, execute, and deliver organizational strategies for clients and the consultancy.
Senior Program Manager, Amazon
KB managed delivery of global program objectives, defined project plans, assembled resources, and executed the implementation of program and project activities with several organizations: Seller Support, Customer Service, and People Teams including equity and inclusion strategies for management at all levels
Senior Process Manager, Blue Cross Blue Shield
Responsible for federal reporting, program operations, process and business management for the Affordable Care Act (ACA) Operating Rules for Administrative Simplification. This role required coaching and guiding IT executives and process managers on streamlining IT processes to eliminate redundancies. To help increase customer satisfaction and drive simplicity. Process audits were developed and implemented across teams to increase process alignment. Continuous improvements to corporate best practices and regular engagement with business teams helped to maintain 88% and higher regulatory compliance within the program.
IT Analyst, Change Management, United Airlines
Change Manager Lead for Server/Storage Management, Facilities, Infrastructure, Network Operations, Technical Operations, and Network Engineering, managing full life cycle of change management projects from conceptualization through identifying business requirements, risk assessment, road mapping to launch, corporate communication, and postimplementation reviews. Facilitated Change Advisory Board meetings including management reporting. Provided guidance and oversight for release control and adhered to ITIL best practices including mentoring colleagues in “safety first” frameworks for production environment(s).
Supply Chain Logistics Manager, INEOS
Managed the development and deployment of change management strategies for the polymer business unit to improve efficiency. Created and implemented vendor engagement program in collaboration with company’s railroad partners. This included managing and mitigating threats and incidents of rail movement, and collaborating with railroad teams to review rail legs for better service to help customers receive shipments within their deadlines. Accountable for railcar ownership identification and implemented full-scale retrieval process. Created and implemented a payment processing system for the polymer business, resulting in $100K+ in cost savings monthly. Collaborated with North American and EU teams to coordinate communications and guidance regarding corporate logistic guidelines and railcar management for field operations with teams across the United States, Canada, and Europe.